At BHAGYOT, we strive to provide you with the best quality 925 silver jewelry. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy, subject to the following terms:

1. Eligibility for Returns & Exchanges

  • Returns and exchanges must be requested within [X] days of delivery.
  • The item must be unused, unworn, and in its original packaging with all tags intact.
  • Custom-made, personalized, or engraved jewelry cannot be returned or exchanged unless defective.
  • Earrings are non-returnable due to hygiene reasons.
  • Any item purchased during a sale or special promotion is not eligible for a return unless damaged or defective.

2. Return Process

To initiate a return, contact us at support@bhagyot.com or with your order details and reason for return.

Once approved, we will provide return shipping instructions.

Customers are responsible for return shipping charges unless the item received is defective or incorrect.

After receiving the item, our team will inspect it and process the return within 6 business days.

3. Refund Policy

  • Refunds will be processed to the original payment method within 6 business days after the returned item is inspected and approved.
  • Shipping charges are non-refundable.
  • If the item does not meet return eligibility criteria, we reserve the right to decline the refund.

4. Exchange Policy

  • If you wish to exchange an item for a different design or size, please initiate an exchange request within [X] days of delivery.
  • Exchanges are subject to stock availability.
  • If the desired product is unavailable, we will issue a store credit.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, report it to us within [X] days of delivery with clear photos.
  • We will arrange a replacement or a full refund, including return shipping charges.

6. Non-Returnable Items

  • Personalized, engraved, and custom-made jewelry.
  • Earrings (due to hygiene concerns).
  • Sale or clearance items (unless defective).

7. Cancellation Policy

Orders can be canceled within 12 hours of placement. Once shipped, cancellations are not allowed.

8. Contact Us

For any return or refund-related queries, reach out to us at:

BHAGYOT

support@bhagyot.com

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